Shipping Policy

At ON THE BALL (OTB), we are committed to delivering premium products with a seamless and reliable shipping experience.

Shipping Regions

We currently ship worldwide from our UK-based warehouse.

Processing Time

All orders are processed within 1–3 business days. During high-demand periods, processing times may be slightly extended.

Delivery Timeframes

– UK Standard Shipping: 2–4 business days
– UK Express Shipping: 1–2 business days
– International Shipping: 5–10 business days (depending on destination and customs)

Shipping Carrier

All orders are shipped via Royal Mail Tracked & Signed for secure delivery.

Shipping Costs

Shipping rates are calculated at checkout based on your location and selected delivery method. Free shipping may be applied on eligible orders.

Duties & Taxes

International customers may be subject to import duties and taxes, which are not included in the order total and must be paid by the customer.

Shipping Rules

Free Shipping

We offer free standard shipping on all orders within the UK and mainland Ireland.

Restrictions

We currently do not deliver to PO Boxes, BFPO, or APO/FPO addresses.

Failed Deliveries

If a delivery fails and is returned to us, additional shipping charges may apply for re-delivery.

Contact

For any shipping-related queries, contact us at:
bud@ontheball.shop